Why Does Your Pre-Appointment Rate Seem So Low?

If your team is wondering why the Hygiene Pre-Appointment KPI appears lower than expected, it's often due to how appointments were scheduled in your practice software.

In Practice IQ, under Settings > Service Code Sets, you'll find a category for Recall Service Codes. When scheduling a patient's next hygiene recall appointment, make sure the appropriate prophy or perio maintenance code is entered into the software. If no code is entered, Practice IQ will recognize that the patient has scheduled another appointment but will not register it as their next recall appointment.

Here are some specific considerations based on your practice management software:

• Dentrix Users: If you're using multi-codes to schedule hygiene visits, follow this guide to adjust your Practice IQ settings.

• Eaglesoft Users: Ensure that at least the prophy or perio maintenance code is included in the appointment. If you're using exploding codes for regular recall or perio maintenance, double-check that they are active in the settings.

• Open Dental Users: Verify that any code from the Recall Service Code Set is used in the appointment details.

By ensuring the correct service codes are applied during scheduling, your Hygiene Pre-Appointment KPI will more accurately reflect your practice's performance.