Capabilities of the Phone Admin Page

Created by Alyssa Elso, Modified on Thu, 8 Aug at 8:07 AM by Alyssa Elso

The Phone Admin page offers a comprehensive overview and management tools for the phone system within the practice. Here's a breakdown of all features and settings available:

Account Summary

The Account Summary provides a high-level overview of the telephone setup, including:

Users: Displays the total number of users in the organization. In this example, there are 9 users.
Phone Numbers: Shows the number of phone numbers purchased and the maximum limit allowed. Here, 6 out of 6 possible numbers have been purchased.
Extensions: This field indicates the number of extensions created and the maximum limit. This organization has 5 out of 6 possible extensions set up.
Locations: Lists the number of locations added to the telephone system. This example shows 1 location.

Each of these sections includes a "View all" button that allows for more detailed management and configuration of the respective elements.

Additional Tabs

1. Users:

Manage/edit the user accounts
Assign extensions

2. Phone Numbers:

Purchase new phone numbers
Manage existing phone numbers

3. Location:

Add and configure different practice locations

4. Extensions:

Create and assign extensions to users and devices
Manage existing extensions

5. Devices:

Add and manage devices such as hard phones and IP phones

6. Call Groups:

Set up call groups for efficient call routing

7. Virtual Receptionist (IVR):

Create and configure Interactive Voice Response (IVR) systems

8. Hold Music:

Add and manage hold music options

9. Call Blocking:

Block unwanted phone numbers

10. Call Events:

View and manage call logs and events

This page serves as the central hub for managing all aspects of the organization's telephone system, ensuring that users can easily configure and maintain their PbN Voice setup.

Additional information on Phone Admin Settings