FAQ about our Planned Outage

General Information

Why are we having a planned outage?

At Practice by Numbers, we are constantly working on improvements to our product. We need to upgrade our systems periodically to ensure optimal performance and maintain the highest security standards. The upcoming outage is for a scheduled system upgrade.

How long is the outage going to last?

The outage will begin at 9 pm PST on Friday, June 16th, and we expect the system to return to normal before regular business hours on Saturday morning, June 17th.

What services will be affected by the outage?

During the outage, you cannot access your PbN website. This includes all features and functionalities of the site.

Will my data be safe during the outage?

Yes, the safety and integrity of your data is our top priority. The system upgrade has been meticulously planned to ensure that all data remains secure during the outage.

Communication

Will I be able to access my PbN site during the outage?

No, you cannot access your PbN website during the outage

Will my messages still send during the outage?

No, messages will not be sent during the outage. However, this outage has been scheduled during most offices' blackout periods to ensure minimal disruption to your service

Post-Outage Information

Will the site look different after the upgrade?

No, this upgrade is primarily focused on the backend of our system.; it will allow us to improve the site's performance speed. You should not see any changes to the site's front end. However, as part of the upgrade, we have made optimizations to ensure that the site renders and operates more efficiently. After the upgrade, you can expect faster loading times and improved responsiveness when using the site.

Will I need to take any action after the system is back online?

You will not need to take any specific action once the system is back online. However, we recommend clearing your browser cache and ensuring that you are using the latest version of your preferred web browser for optimal performance.

How can I get support if I encounter issues after the outage?

If you experience any issues after the system upgrade, please contact our support team through the website, email, or phone. We are committed to assisting you and resolving any issues quickly.

Should I do anything before the outage?

To prepare for the outage, we recommend saving all your work and logging out of the PbN system before the scheduled downtime begins. If you have any critical tasks that rely on the system, please plan to complete them well before the outage.

Additional Questions

Who can I contact if I have more questions about the outage?

If you have additional questions or concerns regarding the outage, please don't hesitate to contact our customer support team. We are here to help and provide any information you need. support@practicenumbers.com and 866-216-8416