Phone IQ Frequently Asked Questions

Created by Emily McClendon, Modified on Tue, 13 Aug at 8:41 AM by Alyssa Elso

Q: Does the PhoneIQ app work with Mac?

A: No, the app is currently available only for Windows.


Q: Can we disable or hide the pop-up?

A: Yes, you can adjust the settings to show the patient pop-up only when the user clicks. Go to the Settings page in the app to make this change.


Q: I have MANGO. How do I connect it to PbN?

A: Please send us a message, and we'll provide you with a RemoteID and instructions to connect Mango to PbN.


Q: We are considering switching phone companies. Which ones are compatible with PhoneIQ?

A: PhoneIQ is fully compatible with VOIP providers like RingCentral and Mango. It is partially compatible with other VOIP providers. For more details, refer to this article.


Q: If the caller hangs up before reaching someone, is it still considered a missed call?

A: No, if the call lasts less than 5 seconds, it is considered a dropped call.


Q: I can't see patient pop-ups. I have RingCentral.

A: Please follow the steps outlined in this article.


Q: I can't see patient pop-ups. I have Mango VOIP.

A: Please follow the steps outlined in this article.


Q: I can't see patient pop-ups. I have Landlines with a CallerID box.

A: Please follow the steps outlined in this article.


Q: Does the PhoneIQ feature allow you to record and listen to calls?

A: No, PhoneIQ focuses on patient info pop-ups and tracking missed calls. For call recording and transcription, you can use our Marketing IQ product. Learn more about Marketing IQ in this article.


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