How to Check the Status of Your Sent Campaigns

To view the results of your text or email campaign, follow these steps:

1. Go to the Custom Campaigns Page:

• Find the Custom Campaigns page under the Settings section.

2. View Campaign Information:

• On this page, you’ll see the details of your sent campaigns, including:
  • Status: Whether the campaign was sent.
  • Date Sent: When the messages were sent.
  • Number of Messages Sent: Total messages sent in the campaign.
  • Appointments Scheduled: Number of appointments made within 2 weeks of the message being sent.
  • Scheduled Production Value: The dollar amount of the scheduled production.
  • Duplicate Campaign: Option to copy the campaign for future use.

3. Detailed Campaign Impact:

• Click on a campaign row to see more detailed information about its impact.
• By clicking on the numbers, you can view lists of recipients, such as who opened the message or clicked any links.

4. Detailed Information Includes:

• Text Messages: Number sent, delivered, failed, or not sent.
• Emails: Number sent and how many failed.
• Opened Emails: Number of emails opened.
• Link Clicks: Number of opened emails with clicked links.

5. Additional Tabs:

• Messages Sent Tab: Check if individual recipients received, opened, or clicked any links in the message.
• Not Sent Tab: View recipients who opted out or had missing email addresses or mobile numbers. Lists are categorized by email or text.
• Appointments Tab: See appointments associated with the campaign, including descriptions and scheduled production values. Ensure all service codes are entered into your practice management software.

6. Email Interaction:

• Hover over an opened email to see when it was opened.

This simplified guide helps you quickly understand the status and impact of your campaigns.